Dear Friends,
By now word has gone round that Partsconnexion.com has issued a statement in which they take full responsibility for the acquisition and sale of counterfeit Oyaide products obtained through unauthorized channels.
In that statement they have issued an apology to The Lotus Group and have issued a new policy statement guaranteeing their customers that all of the products they sell will be sourced 100% through authorized channels.
We thank Chris Johnson for his statement and for the apology.
This storm that we have weathered will make everyone a winner except those who continue to engage in grey market and counterfeit activities – both buyers and sellers.
We have had an object lesson in the perils of engaging in such activity.
This can only be good for the industry as a whole.
First and foremost, the customer is the winner: Zero tolerance for grey market and counterfeit goods should always be the gold standard. That standard has now been reinforced. Thus, customers can buy with assurance from authorized sellers that the parts they are acquiring are 100% genuine.
Secondly, industry professionals who abide by this standard stand to benefit both by increased customer confidence and the assurance that the products they resell and the products they build will be of the highest quality.
Given Partsconnexion’s new policy statement, and their assurances, The Lotus Group will be shipping Oyaide products to them for resale.
The problem of grey market activity and counterfeit products is not going to go away, but by staying vigilant and having zero tolerance, we can mitigate their impact and free ourselves to get on with the pursuit of making the best sound possible.
Many thanks,
Joe Cohen
joe@lotusgroupusa.com
The Lotus Group
